Apple Sagemore

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Reviews Apple Sagemore

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  ★★★★★ Lisa Brooks

  WOW! I just took my 2014 Apple MAC Notebook to the Apple Store in Sagemore. My MAC had been erased (long story) but the tech installed a brand new system for me for FREE!! I wish I could remember his name. He was awesome. Patient, knowledgeable and he gave me all kinds of helpful advice and tips. I’ll never go anywhere else!! Thank you!

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  ★★★★★ Diane Hutchinson

  Excellent service. We didn’t have an appointment but we’re advised 1.5 hr wait. We went had lunch, received text to come back within the hour. We chose to drive extra miles rather then to to Atlantic City store. Very inconvenient parking and you have to go through casino. Long walk. Hated that experience in January! Should be relocated to inland shopping area!

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  ★★☆☆☆ Greg M

  Two mediocre experiences at Apple Sagemore. The first was in July 2017 when I went to upgrade from an iPhone 6 to 7. Told the wait was 15-20 minutes. I waited for 40 minutes before being “helped” by a young woman. She was nice enough but trying to rush through the process. She wasn’t responsive to questions I asked and didn’t explain the multiple billing/payments options available. Second experience was last weekend. Took my iPhone 7 in for hardware issue (touchpad wasn’t responsive). This time I had an appointment. Was 5 minutes earlier and had to wait another 15 minutes before being helped. Gentleman who assisted me was helpful in diagnosing phone and explaining the stores policies. Essentially my issue was treated as a damaged screen and would cost $149 (still under warranty) to replace. Asked to speak with manager to explain the issue shouldn’t be lumped in with the cracked screen repairs. He wasn’t having it. His solution was to tell me if Apple found a defect in the product that caused my issue I may be eligible for refund in the future. After over an hour of waiting, explaining my case, and hearing from different associates I was told theirs nothing they can do. Took my phone to Apple Cherry Hill and had the issue resolved within 10 minutes. Will never return to Apple Sagemore again.

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  ★☆☆☆☆ GW J

  Apple Support Communities Hi Gary (gwjohns45), Thanks for participating in Apple Support Communities. We removed your post "Apple" because it was nontechnical or off-topic. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community. You can read our submission guidelines here: Apple Support Communities - Terms of Use We hope you’ll keep using our Support Communities forums. You can find more information about participating here: Apple Support Communities - Tutorials If you have comments about any of our products, we welcome your feedback: Apple - Feedback We’ve included a copy of your original post below. Thanks, Apple Support Communities Staff Why does Apple censor bad press on their forum? They do not want the truth about WHO THEY REALLY ARE! This is a send-only account. Replies received at this address are automatically deleted. Apple Support Communities Hi (gwjohns45), Thanks for participating in the Apple Support Communities. We’ve edited your post Activation Lock is a sham for Apple to steal your devices! because it contained rants or complaints that weren’t constructive. To read our terms and conditions for using the Communities site, see this page: Apple Support Communities - Terms of Use We’ve included a copy of your original post below. Thanks, Apple Support Communities Staff Apple want you to believe Apple is all about privacy and security. What about getting your lost property back? No! I came across a government website selling at Auction abandon property. There, Dulles Airport selling a ton of Apple products. Dulles IT people wiped the devices from what ever state they were in at the Airport. Once you take possession, the product is yours. Apple will not provide me any assistance, no contact information of the previous owner or release is for me to use. Apple will not contact the previous owners, even though Apples LEGAL page states they have this information. Apple does however make it useless so that previous owner and myself HAVE TO BUY a new product. The police departments do not have time to help,asked. Apple requires a court order to release the info and 30 days to respond. Apple requires the ORIGINAL PURCHASE RECEIPT before Apple will help. Apple has updated their Activation Lock page to include, Apple will provide contact information on the screen of lost equipment. What BS! a*****@yahoo is not contact information! Apple treats me in disregard and like I'm stealing another persons equipment, when in FACT, PURCHASED IT LEGALLY! Where is Steve Jobs!

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  ★★★★★ David Karasek

  My experience with Apple service here and elsewhere has been outstanding. They took a three year old machine with battery cancer and made it like new again, changing out the battery, keyboard, mouspad and case for $200. I’m missing the distinctive teeth marks my puppy made on the edge, however. Unfortunately this store misses the distinctive smell of pee ridden kid’s fingers on electronics that can be experienced at other locations.

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